Who we are
Graffias is a digital marketing agency based at Shop no. 01, Abrol Nagar, Pathankot, Punjab 145001, India. In this policy, "we", "us" and "our" mean Graffias. You can contact us at thegraffias@gmail.com or on +91 87264 88264.
Information we collect
We collect only what we need to talk to you and to deliver our services:
- Contact details you share with us, such as your name, business name, phone number and email address, when you call, message us on WhatsApp or email us.
- Project information, such as photos, videos, logos, text and other material you send us for your marketing.
- Account access you give us, such as access to your social media pages, ad accounts or Google Business Profile, so that we can manage them for you.
This website does not ask you to create an account and does not use advertising cookies.
How we use information
We use your information only to reply to you, prepare proposals, deliver and report on the services you have asked for, send invoices and meet our legal duties. We do not use your information for any other purpose without asking you first.
Google Business Profile and other Google data
When a client connects their Google Business Profile to us, we use that data only to manage that client's profile, with the client's permission: for example to update business details, post updates and photos, and reply to reviews. We never sell this data and never share it with anyone else.
Graffias's use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising, and we do not use it to train any models.
A client can remove our access at any time from their Google account settings or by asking us. When access is removed, or when a client asks, we delete the Google data we hold for that client within 30 days, unless the law requires us to keep it.
Sharing
We do not sell, rent or trade personal information. We share information only with the platforms and service providers needed to deliver your work (for example, the social media or advertising platform you asked us to use, or our website host), or when the law requires it.
How we protect information
We keep information on secure, access-controlled accounts and devices, give access only to the people who need it for your work, and remove access we no longer need.
How long we keep information
We keep project and contact information for as long as we work together and for a reasonable time afterwards for records and invoices. You can ask us to delete your information at any time, unless we must keep it by law.
Your choices
You can ask us to see, correct or delete your information, or to stop contacting you. Write to thegraffias@gmail.com and we will reply within a reasonable time.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.
Contact
Graffias, Shop no. 01, Abrol Nagar, Pathankot, Punjab 145001, India. Email thegraffias@gmail.com, phone +91 87264 88264.